Improve Retail Sales with Customer Service Training
![Retail Sales Training](images/retail-sales-training.png)
Our Training Goals
Training For Success retail sales training programs are designed for specific industries and tailored to meet your organization's specific goals, style and objectives.
1-Day Workshop
- Introduction to the program
- Being a Professional
- Being a Cashier: Going Beyond Ringing Up Orders
- Being a Salesperson: Having the Guest Take Home Memories
- Being a Shopping Guide: Fulfilling Guests Needs
- Being a Customer Service Rep: Sharing the Experience
- Taking Charge of Customer Service
- Novice: Making a Simple Sale
- Intermediate: The Difference between Browsing and Shopping
- Advanced: Turning "We don't have" into "Let me show you"
- Expert: Everyone Leaves the Store Smiling
Essentials of Communication
- Understanding Your Customer
- Body Language
- Expressions and Attitude
- Verbal Skills
- Store Excellence: The Little Things Mean So Much
![Essentials of communication in Retail Sales Training](images/communication.jpg)