Improve Retail Sales with Customer Service Training
Our Training Goals
Training For Success retail sales training programs are designed for specific industries and tailored to meet your organization's specific goals, style and objectives.
1-Day Workshop
- Introduction to the program
- Being a Professional
- Being a Cashier: Going Beyond Ringing Up Orders
- Being a Salesperson: Having the Guest Take Home Memories
- Being a Shopping Guide: Fulfilling Guests Needs
- Being a Customer Service Rep: Sharing the Experience
- Taking Charge of Customer Service
- Novice: Making a Simple Sale
- Intermediate: The Difference between Browsing and Shopping
- Advanced: Turning "We don't have" into "Let me show you"
- Expert: Everyone Leaves the Store Smiling
Essentials of Communication
- Understanding Your Customer
- Body Language
- Expressions and Attitude
- Verbal Skills
- Store Excellence: The Little Things Mean So Much
